Dispute Management

Engaging in online chats can be confusing – deciphering someone's true feelings or intentions is often tricky. Cultural differences and language barriers can further complicate matters. At this Website, we expect all users to adhere to our Terms and Conditions, promoting honesty and politeness.

However, if issues arise during your interactions on our website, it's important to address them. If you believe someone has violated our Terms and Conditions or encounter other problems with the Website, reach out to our Dispute Resolution Manager (via email at support@cupidtides.com or through live chat), and we'll investigate.

Here's what we're here for:

• Resolving misunderstandings between users on the Website.
• Rectifying issues with our services.
• Investigating potential violations of the Website's rules.
• Addressing other issues related to the Website.
• Making decisions about refunds.

What we can't do:

• We won't meddle in matters outside the Website.
• We're not here to provide therapy or coaching.
• We won't disclose personal data of other users.
• Refunds will adhere strictly to our Refund Policy requirements.

Here's how to tackle issues:

Describe your problem via chat or email as mentioned above. Give us as many details as possible, so we can swiftly resolve the issue in your favor.

Within 7 days, we'll conduct an internal investigation and get back to you with a solution for your issue.