Refund Policy

At CupidTides.com, we strive to ensure your satisfaction with our services. If you are not completely satisfied with your experience, we offer a straightforward refund policy to address your concerns.

Eligibility for Refunds

Subscription Plans: If you have purchased a subscription plan and decide to cancel within the first 14 days of your initial purchase, you are eligible for a full refund. After this period, refunds will be prorated based on the remaining unused portion of your subscription.
Premium Features: Purchases of premium features or credits are eligible for a refund if the feature or service has not been used and is within 14 days of purchase.

How to Request a Refund

To request a refund, please contact our customer support team at support@cupidtides.com or through our live chat feature on the website. Provide the following details:

Your full name and email address associated with your CupidTides account.
Description of the issue or reason for requesting a refund.
Any relevant transaction details such as order number or receipt.

Refund Process

Review and Verification: Once we receive your refund request, our team will review the details provided.
Processing Time: Refunds will be processed within 7-10 business days after approval. The refund amount will be credited to the original payment method used for the purchase.
Notification: You will receive an email notification once your refund has been processed. Please note that it may take additional time for the refund to reflect on your bank or credit card statement.

Exceptions

Non-Refundable Items: Certain items such as gifts, promotional credits, or purchases made through third-party services are non-refundable.
Subscription Renewals: Renewals of subscription plans are non-refundable unless explicitly stated otherwise or in accordance with applicable laws.

Contact Us